Business platform · Product evolution · 2025 — Present
Multitenant Service Operations Platform
A multitenant business system for tickets, worklogs, contracts, customers, teams, accounting, recurring work, reporting, and partner integrations.
The challenge
The product combines tenant-specific data, shared identity, real-time collaboration, background processing, and dense operational workflows. Improvements needed to respect those boundaries while keeping a mature product moving.
What I contributed
- 01
Delivered ticket and worklog capabilities including reports, search, conversation separation, status behavior, and traceable history.
- 02
Extended contract, categorization, pillar, and default-contract rules across Angular, APIs, persistence, migrations, and regression tests.
- 03
Built reminders, recurring-task behavior, notifications, and read-state workflows for day-to-day service operations.
- 04
Improved SignalR correctness and addressed memory leaks in long-lived frontend and backend paths.
- 05
Modernized routing and frameworks while extending MCP tools for controlled ticket, contract, team, and assignment workflows.
Key decisions
Respect tenant boundaries
Shared identity and tenant-owned operational data remain distinct when shaping sync, access, and business behavior.
Separate reads from writes
Query handlers shape efficient read models while command handlers own state changes and domain behavior.
Modernize incrementally
Routing, framework, and real-time improvements are delivered in focused slices with regression coverage instead of a single replacement effort.
The outcome
The work strengthened everyday service workflows, reporting, real-time behavior, and maintainability while preserving the domain knowledge accumulated in a mature multitenant product.